our service

Take customer value as the core and be a “reliable partner of the photovoltaic supply chain”

Focusing on the core pain points of customers in photovoltaic procurement – “difficult product selection, unguaranteed quality, long logistics time, slow after-sales response, and unfamiliar policies”, through the integrated service of “product + technology + logistics + after-sales + value-added”, it helps customers reduce procurement costs, avoid risks, improve project efficiency, and achieve the cooperation goal of “worry-free, time-saving, and money-saving”.

Recommended adaptation products based on demand: such as high-voltage resistant modules recommended in high-altitude areas, salt spray inverters recommended in coastal areas, and lightweight components recommended for distributed projects;

Provide product technical parameter comparison (such as component conversion efficiency, inverter MPPT tracking accuracy, battery cycle life), cost-effectiveness analysis, to help customers find a balance between “cost and performance”;

Logistics solution adaptation: According to the product type (such as fragile components, precision inverter), transportation distance (domestic/cross-border), delivery timelines, the optimal logistics method (domestic: complete vehicle / LTL/dedicated line; Cross-border: FCL by sea / LCL, air freight, China-Europe freight);

Professional packaging protection: the components are packed in “wooden pallet + waterproof membrane + anti-collision foam”, and the inverter is packed in “shockproof cotton + carton + wooden box” to avoid damage during transportation;

Full customs clearance assistance: For cross-border customers, we provide “door-to-door” customs clearance services, assist in preparing customs declaration materials (commercial invoices, packing lists, certificates of origin, certification certificates), and connect with local customs clearance agents to ensure fast customs clearance of goods

Photovoltaic products have a long warranty period (modules usually have a 10-year product warranty + 25-year power warranty, and inverters have a 5-10-year warranty), and after-sales service is the core concern of customers, and they need to provide “long-term, responsive, and professional” services:

After-sales hotline: 7×24 hours to open telephone / online customer service (such as WeChat, WhatsApp), promise to “respond within 24 hours, give solutions within 72 hours”;

Establish an “After-sales Problem Handling Ledger”, customers can check the progress of problem handling in real time (such as “Dispatched – Technician has departed – Problem solved”), and return visits within 7 days after the processing is completed to ensure customer satisfaction.